Terms & Conditions

OUR CONTRACT

These Terms & Conditions govern the supply of goods sold by The Soundproofing Shop Limited

For the purposes of identification the terms 'us,we,our' or and 'the Company' will refer to The Soundproofing Shop. The term 'you' and the "the Buyer' will refer to the customer of The Soundproofing Shop.

All orders placed by you are on the basis of these Terms & Conditions and are subject to acceptance by us upon delivery of the goods to you at which point a legally binding contract is constituted between you and us. Please note that the processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.

PRICE & PAYMENT

The price payable for the goods you order is as set out on our website at the time you place your order plus any charges for delivery and or other services as set out in the Order Form. We reserve the right to change the price of goods due to market conditions, but we will confirm the prevailing price with you before accepting your order.

We must receive payment for the entire cost of your order and any applicable charges for delivery before your order can be processed.

If the Goods are delivered in instalments, the Company shall be entitled to payment when each instalment is dispatched unless otherwise stated.

If upon the terms agreed for any order the price shall be payable in instalments or if the Buyer has agreed to take specified quantities of the Goods at specified times, any default by the Buyer of the payment of any due instalment shall cause the cancellation of the balance of any order and amounts due shall be payable forthwith.

The price of the Goods shall be due in full according to the terms of the order and the Buyer shall not be entitled to exercise any set off lien or any other similar right or claim.

A Buyer will not be entitled to withhold payments of any amount in respect of any disputed claim or charge. Interest may be charged to the Buyer at 3% per month in cases of late payment.

Should payment be overdue from any previous deliveries, the Company is entitled to withhold further deliveries called for on existing orders or schedules until such payment has been received by the Seller without it affecting the validity of the original order.

CANCELLATION & RETURNS POLICY

You may cancel your order for a full refund by sending an email to sales@soundproofingshop.com and quoting your reference number. This must be received prior to despatch of your goods.

You may return any goods to us for a full refund so long as the goods are sent back to us within 14 days of purchase and in their original packaging/perfect condition. Please note that it is your responsibility to arrange and pay for the transport costs associated in returning the goods to us. You must email to advise us of any returns.

If goods are returned to us later than 14 days after purchase we reserve the right to levy a re-stocking charge in respect.

We will not accept any returns after a period of 30 days.

Notwithstanding the above, should you find any of our products to be defective or faulty these can be returned to us for replacement within 30 days of purchase. You should first notify us by either telephone or email. We may ask you to take digital photographs or carry out an inspection ourselves.

DELIVERY

The Customer shall be liable for any costs incurred by the Company in relation to carriage, postage and packing and any other applicable duties taxes and charges unless previously agreed with the Company in advance of delivery.

Orders of less than £5000, excluding VAT, shall generally incur a delivery charge.

Delivery charges will be advised to the customer prior to the acceptance of on order.

The Company shall use its reasonable endeavours to deliver the Goods to the premises stated by the Customer by any delivery date estimated by the Company and for the avoidance of doubt the Customer acknowledges that the delivery date is not guaranteed or of the essence of the Contract and that the Company shall in no circumstances be liable to the Customer for any losses, damages or charges incurred by the Customer due to the late delivery of the Goods.

In the event of a late delivery, we will of course refund any additional charge you have paid for next day delivery, however, late delivery does not in itself entitle you to cancel your order.

Whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the transport team are unable to deliver on the appointed day.  This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item, or any costs incurred by customers or tradesmen unable to continue work. 

Delivery access - Orders may be delivered in lorries of up to 28 tons. Therefore, it is important that your property is accessible by such vehicles.

It is required that there is someone available at the delivery address to receive deliveries. In the absence of someone to receive a delivery, written instructions may be attached to the main door of the property to which delivery is to be made. Such instructions can include a location at the property where can be safely stored in the absence of someone to receive the order.

Should there be nobody available to receive the order, delivery will have to be arranged for another time, and this will incur an extra delivery charge which will be the responsibility of the Customer. 

Our deliveries are made by driver only vehicles, as such the driver will not usually help other than offloading the vehicle. It is important that the customer has sufficient help at the property to offload the vehicle as many items are bulky and or heavy. 

If the Customer fails to take delivery of the Goods (or fails to give the Company adequate delivery instructions at the time stated for delivery otherwise than by reason of any cause beyond the Customer's reasonable control or by reason of the Company's fault) then without prejudice to any other rights or remedies available to it the Company may:

* store the Goods until actual delivery and charge the Customer for the reasonable costs (including insurance) of storage; or 

* sell the Goods at the best price readily obtainable (after deducting all reasonable storage and selling expenses) and charge the Customer any shortfall below the price obtained under the Contract. 

AVAILABILITY

Whilst we pride ourselves on our extensive stock level and product range we may occasionally be unable to complete certain orders due to insufficient stock or items that become obsolete. In this instance, we will contact you to offer an alternative product or a full refund.

LIABILITY

If you have notified us of a problem with the goods within 30 days of delivery we will, subject to availability, either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.

We shall have no liability to pay any money to you by way of compensation other than the refund for the product. Our liability to you shall not in any event include any losses related to any other consequential loss whatsoever.

This does not affect your statutory Rights if you are a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

Goods are intended for use in the UK only and we cannot confirm that the goods comply with any laws, regulations or standards applicable outside of the UK. All goods are sold in accordance with the manufacturers specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.

You shall indemnify us against all costs, claims and damages incurred or threatened arising out of any alleged infringements of patents, trademarks or copyright occasioned by the manufacture or sale of the goods made to the specification or special requirements of you the customer.

CONDITIONS AND WARRANTIES

Every description or specification of the Goods is given in good faith based on average results of standard tests but any conditions or warranties express or implied that the Goods shall correspond with such description or specification are hereby expressly negative and the use of any such description or specification shall not constitute a sale by description.

Any conditions or warranties (whether express or implied by statute common law or arising from conduct or a previous course of dealing or trade custom or usage) as to the quality or fitness of the Goods for any particular purpose even if that purpose is made known expressly or by implication to the Company are hereby expressly negative.

Notwithstanding that a sample of the Goods may have been exhibited to and inspected by you or results of standard tests upon a sample furnished to you it is hereby declared that such sample was so exhibited and inspected or tested solely to enable you to judge for itself the quality of the bulk and not so as to constitute a sale by sample. The Buyer shall take the Goods at its own risk as to their corresponding with the sample or as to their quality condition or sufficiency for any purpose.

Without prejudice to the generality of the foregoing sub-clauses the Company shall not be liable for any costs, claims, damages or expenses arising out of any breach of contract or statutory duty calculated by reference to profits, income, production or accruals or loss of such profits, income, production or accruals or by reference to accrual of such costs, claims, damages or expenses on a time basis.

We do not guarantee Goods supplied as being suitable for any particular use and therefore, the Buyer must conduct and be responsible for his own tests to assess the suitability for application or use of any Goods supplied by the Company.

DEFECTIVE GOODS

In substitution for all and any other right which the Buyer would or might have had but for these conditions, the we undertake to supply free of charge a replacement of the Goods if of the Company’s manufacture in which a serious defect in materials or workmanship appears within four weeks of delivery at the place of delivery specified by the Buyer for the original Goods provided.

In the case of Goods not of the Company's manufacture, we will pass on to the you any benefit obtainable under any warranty given by the Company’s supplier provided that the Goods have been accepted and paid for.

In the case of any claim under this paragraph we reserves the right at its sole discretion of replacing the Goods or crediting to you in full, the price paid by the Buyer to the Company.

In order to exercise its rights under this paragraph, the Buyer shall inform the Company within seven days of the date when such defect appeared or ought reasonably to have been discoverable and shall return the defective Goods carriage paid to the Company’s works.

Nothing herein shall impose any liability upon the Company in respect of any defect in the Goods arising out of the acts, omissions, negligence or default of the Buyer, it’s servants or agents including in particular but without prejudice to the generality of the foregoing, any failure by you to comply with any recommendations of the Company as to storage and handling of the Goods.

Where the Goods are for delivery by instalments any defect in any instalment shall not be a ground for cancellation of the remainder of the instalments and you shall be bound to accept delivery thereof.

REPRESENTATIONS

No statement, description, information, warranty, condition or recommendation contained in any catalogue or web based price list, advertisement or communication or made verbally by any of the agents or employees of the Company shall be construed to enlarge, vary or override in any way any of these conditions.

FORCE MAJEURE

You shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering the Goods by normal route or means of delivery through any circumstances beyond the control, including but not limited to strikes, lockouts, accidents, war, fire reduction in or unavailability of power at manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from normal source of supply.

CANCELLATION

Contracts or orders may not be cancelled except by agreement in writing of both parties and upon the payment to the Company of such amount as may be necessary to indemnify the Company against all loss resulting from the said cancellation. However, the Company reserves the right to cancel the contract in the event the Buyer’s creditworthiness deteriorates if supplied on account or prior to delivery of Goods.

PRIVACY POLICY

We do not store credit card details nor do we share customer details with any 3rd parties